As a brand of Lufthansa Aviation Training, the Human Factors Academy (HFA) bundles all training courses that we have transferred and adapted to various industries on the basis of our training knowledge from aviation. For our customers, this makes us a competent and reliable partner for training with a focus on the human factor, safety, culture and customer orientation.
As a brand of Lufthansa Aviation Training, the Human Factors Academy (HFA) bundles all training courses that we have transferred and adapted to various industries on the basis of our training knowledge from aviation. For our customers, this makes us a competent and reliable partner for training with a focus on the human factor, safety, culture and customer orientation.
Tasks
In this position, you will mainly support the Commercial department and, together with the two colleagues in Sales, ensure the interface to the customer and the training design.
The specific tasks include:
- Pre-sorting of various customer inquiries in the team mailbox
- Taking over certain customer inquiries from the B2B and B2C area
- Creating offers or contract components for the sales team
- Recording key figures for comprehensive reporting within the team
- Support with other administrative activities
Behind the scenes
Benefits
Company pension plan
Financial consulting / social counseling
Company bonus (if applicable)
Flight privileges
Cafeteria
Bike leasing
Development programs / Training options
Company sports / gym
Massages, quiet rooms, etc
Discounts
Company pension plan, Financial consulting / social counseling, Company bonus (if applicable), Flight privileges, Cafeteria , Bike leasing, Development programs / Training options, Company sports / gym, Massages, quiet rooms, etc, Discounts
Requirements
- University degree in psychology, human factors or business administration with a keen interest in human factors or crew resource management (CRM)
- Very good knowledge of German and empathetic handling of customer enquiries
- High level of commitment and initiative, enjoy working independently
- Very good knowledge of Microsoft Office
- Regular presence in the Munich office
- Strong team orientation, empathy, creativity and solution-oriented way of working
Company
About Lufthansa Aviation Training GmbH
Share with your Social Media Account
Click on one of the following icons:
To copy the link, click the following icon: