Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.
Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.
Ready to step up? Apply now!
Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.
Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.
Ready to step up? Apply now!
Tasks
Your key responsibilities will include, but are not limited to:
- Build relationships with premium customers and ensure personalized service
- Act as a customer care ambassador if assigned
- Ensure staff embodies product philosophy and service standards
- Conduct daily flight briefings and oversee supplier performance
- Monitor and optimize station processes, including flight operations and special services
- Support the Station Manager in handling conflicts and alternate airport operations
- Foster quality awareness and intervene in service shortcomings
- Oversee administrative tasks, audits, and cost control measures
- Ensure safety, security, and emergency response compliance
- Supervise staff, duty rosters, and training logistics
- Maintain communication with authorities, passengers, and internal teams
* Perform other tasks and/or projects, as assigned
Behind the scenes
Benefits
Flight privileges
15-20 Vacation Days
401k plan
Commuter Benefits
Education
Employee Assistance Program
Family Policy
Flex Holidays
Healthcare
Life Insurance
Long Disability
Short Disability
up to 60 Sick Days
Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
Requirements
To thrive in this role, we value a combination of the following requirements:
- High school diploma/GED required; college, bachelor’s, or master’s degree desirable
- 2-3 years of work experience, including at least 1 year in ground operations
- Leadership experience required
- Fluency in English required; German/other languages desirable
- Knowledge of LHG operator specifics, other airlines, and airport procedures
- Training in Passenger Service, Leadership, and Safety Management
- Proficiency in MS Office
- Ability to work under pressure and manage conflicts
- Legal work permit in the U.S. required
- Psychological assessment may apply
- Willingness to travel and work shifts/overtime
- Exposure to outdoor weather, noise, and high-stress environments
* CV/Resume and Motivation Letter required
* Company will not provide relocation assistance
Company
About Deutsche Lufthansa AG
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