Station Supervisor

Become a key player at Lufthansa as a Station Supervisor! Oversee and coordinate vital ground operations — weight/balance, ramp/below the wings, passage services, baggage services — ensuring smooth, high-quality, and cost-effective performance. Lead by example, guide teams and partners, and set the standard for service excellence on every shift. Elevate your career where every detail counts!

Facts

  • Location

    Beirut

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

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Depending on the assignment-focus, the tasks include:

  • Plan and handle difficult flights, e.g. but not limited to passenger acceptance, weight/balance, below the wing operation
  • Take on support and guidance in particularly difficult cases
  • Regularly check and ensure the adherence to LHG-service standards
  • Check the performance of LHG-personnel and handling agents relating to adherence to time-, quality- and safety standards
  • Ensure that the employee-capacity is used to its best advantage and in a balanced way during the shift
  • Carry out briefings/debriefings and operational instructions
  • Determine procedures for more complex irregularities
  • Carry out spot-checks of work processes and quality
  • Coordinate between the tasks during shifts
  • Issue shift reports regarding irregularities and complaints 
  • Carry out accounting/produce monthly report
  • Participate in projects and tasks beyond own job responsibilities
  • Follow required safety and security procedures
  • Carry out any other operational and/or administrative duties reasonably assigned by the superior 
  • Take on special tasks and deputations assigned by the superior
Take off with Lufthansa!

We are looking forward to your application!

The ideal Station Supervisor should meet the following requirements:

Technical Competences

  • University Degree 
  • Completed vocational training in the commercial field or service industry
  • 5 years of station-service with emphasis on passengers services and ground operations 
  • Management experience desirable 
  • Numeracy
  • Excellent knowledge of Arabic and English written and spoken
  • Knowledge of German desirable
  • Good general education
  • Driving license
  • PC skills

Personal Competences

  • Diligent and systematic approach to work
  • Ability to work on own initiative
  • Desire to give excellent service
  • Sales and negotiation skills, confident manner
  • Ability to make ad-hoc decisions
  • Suitable for shift work
  • Ability to work under pressure
  • Ability to deal with conflict
  • Good sociable and cooperative conduct
  • Team player
  • Well-groomed appearance
  • Good linguistic skills
  • Possibly psychological aptitude test
  • Management experience desirable

Other

  • Must possess a legal work permit in Lebanon
  • Must be willing to work shifts
  • CV/Resume and Motivation letter required
About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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