Passenger Services Agent

As a Passenger Services Agent, you are the perfect host for our passengers: you welcome, check-in and board them at BRU Airport with respect, courtesy and integrity and ensure that they receive an efficient and friendly service during their journey through BRU Airport. You are passionate about on-time-departures, making sure that the required quality & safety standards are maintained at all times.

Facts

  • Location

    Brussels

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full-time or part-time

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  • Arrive at work on time, fully prepared & adhering to company procedures + grooming standards.
  • Ensure PAX to receive the highest possible standard of safety, service & customer care.
  • Attend all necessary company trainings.
  • Host, check-in + board the passengers of SN and its LH Group partner airlines at BRU.
  • Find solutions to standard customer issues, answer queries professionally + report unusual circumstances to the Supervisor on duty.
  • Ensure compliance with ground product, safety, security + work environment regulations to maintain the required quality & safety standards.
  • Communicate clearly & politely.
  • Host + accompany unaccompanied minors with the warm and caring attitude and you have an eye for PAX who need a bit of extra help.
  • Selling ancillaries (last minute upgrades, extra BAGs,...).
C/I

C/I SN

  • customer-minded and motivated
  • reached the age of 18 by the time the training starts
  • fluent in English, Dutch and French (mandatory). Any other language is an asset.
  • flexible and happy to work in a variable roster, incl. weekends + public holidays.
  • You must have your own means of transport, as shifts may start as early as 03:00 AM.
  • You want to work in a multicultural environment, in a large team of motivated & passionate colleagues.
  • You are punctual, discrete, friendly and a good listener who empathizes with our passengers and you keep a cool head at all times.
  • You are willing to wear our uniform with pride and to strictly adhere to our style guidelines, including the rule that visible tattoos on the face, head, neck, and hands are not allowed.
  • You have at least a high school diploma.
About Brussels Airlines SA/NV

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings.

http://www.brusselsairlines.com
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Lufthansa Group
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