Internship in Premium Feedback Services (limited 6-12 months, 40-100%, all genders)

As a member of our Legal Feedback Team, your primary role involves addressing legal and paralegal inquiries originating from SWISS. Our objective is to provide thorough and high-quality responses to all such requests.

Starting date: January 01, 2026

You may apply in English or German

Facts

  • Location

    Basel

  • Employment level

    University internship

  • Function

    Other

  • Working time

    Full-time or part-time

  • Salary

    CHF 2,500.- gross per month for Bachelor and Advanced Federal Diploma of Higher Education students or graduates / CHF 3,000.- gross per month for Master students or graduates

  • Publishing date

    10-09-2025

  • Application deadline

    10-23-2025

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Your responsibility includes managing complaints and inquiries within the legal domain for SWISS, as well as overseeing routine administrative duties like mailbox handling and sorting of incoming letters. Additionally, you may be assigned ad-hoc tasks as needed.

  • Assist our Lead team and Experts with various short- and long-term assignments
  • Take over administrative tasks for the department
  • Support our legal teams with various tasks e.g. proceed with payments
  • Develop own ideas for improvement and participate in projects
Contact

Anita Bauer

Customer Service Operation BSL
Swiss International Air Lines AG

E-mail address for inquiries
recruiting.services@swiss.com

Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Remote working (e.g. from home), Flexible workhours and part-time working models, Discounts, Diversity programmes

Inspire SWISS with fresh perspectives

Energize SWISS with fresh ideas and help us move forward. You take responsibility from day one, immersing yourself in a dynamic and international company. Take your opportunity to push your skills to a new level and get your entry ticket to the thrilling aviation industry. Are you ready to check in?

Take off your career with SWISS

Personally, you’ll experience a steep learning curve in an exciting setting, developing organizational and social skills. Professionally, you have the opportunity to leave a strong first impression at SWISS positioning yourself in the pole position for a long-term career in the aviation field.

Together, we fly

We connect cultures and create unique experiences. With exceptional crews in the air and a strong foundation on ground. We are a unity, yet many characters. Carrying Switzerland closer to the world. And the world closer to us. We genuinely want our guests to have a great time travelling with us.

Video: https://player.vimeo.com/video/377755417
The leading airline of Switzerland

With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva. As a member of the Lufthansa Group, SWISS drives sustainable aviation for our guests, employees and society,  society, offering that distinctive SWISS experience.

If you are interested to dive into the world of Customer Service and Aviation, learn more about the Lufthansa Group, you are the right person.

It would be great if you were a friendly, helpful and positive person with a hands-on approach.

  • Workload Specification: For this position, a 70%-100% workload is preferred
  • Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education in Tourism or in similar field of study
  • German and English fluently spoken and written, French or Italian is an asset
  • Experience with MS Office (Excel, Word, PowerPoint, Outlook)

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

About Swiss International Air Lines AG

Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.

www.swiss.com
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