IT Customer Service Intern

We’re looking for a curious and motivated Intern to join our IT Customer Service team! This is a great opportunity to gain hands-on experience, learn the Duty Travel domain, and work in a supportive, collaborative environment.

If you’re ready to learn, grow, and make an impact, please do not hesitate to apply!

Facts

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Part time

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What you’ll do:

  • Provide professional support to customers in English & German (B2 level)
  • Learn and assist with the Duty Travel processes (full training provided)
  • Maintain accurate documentation and help keep our processes running smoothly
  • Collaborate with team members and other departments to deliver excellent service
  • Ensure customer satisfaction with attention to detail and empathy

*Perform all other duties assigned or delegated by supervisors

Free parking, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Lockers for cyclists / sportsmen

Video: https://player.vimeo.com/video/813204489
Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Employee
  • Integration events
  • Charity initiatives
What we offer
  • Start: November
  • Rate: 30.50 PLN/h
  • Duration: 3 months (with possibility to extend internship to 6 months)
  • Hands-on training and real responsibilities from day one
  • Friendly, supportive team environment

Who we’re looking for:

  • Enthusiastic learners eager to grow in IT and customer service
  • Language skills - both English and German at min. B2 level are required
  • Experience with customers is a plus, but corporate experience is not required
  • Team players with good communication skills

*CV/Resume required

*Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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Lufthansa Group
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