Head of AOG Desk (80-100%, all genders)
The AOG Desk has a vital function within the supply chain management at SWISS TechOps. It is responsible for the end-to-end material supply chain in the event of an “Aircraft on Ground” situation due to technical reasons, covering the entire SWISS Fleet – worldwide on a 24/7 basis.
Starting date: November 01, 2025 or upon agreement
You may apply in English or German.
Facts
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Location
Zürich-Airport
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Employment level
Direct entry
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Function
Logistics / Materials Management
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Working time
Full-time or part-time
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Salary
Base Management
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Publishing date
09-15-2025
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Application deadline
10-06-2025
- Lead and manage the AOG desk team and ensure adequate organizational structure, support, training and development of all staff
- Responsible to provide efficient, adequate and economical supply (purchasing and logistics) of AOG or urgently required aircraft material
- Ensure that procurement and supply of goods is in accordance with quality standards specified in Swiss Process Landscape (ProX)- supervise and continuously improve/adapt processes and ensure efficient interfaces to internal/external stakeholders
- Establish AOG statistics and monitor development and capture accomplishment of given targets (including reporting)
- Point of contact for internal/external interfaces&escalations regarding supply chain (purchasing and logistics) of AOG or urgent material requests
- Establish an efficient duty roster and yearly holiday planning for all staff - ensure shift working regulations are adhered to - cover AOG Desk Management in case of staff shortages
- Ensure compliance with internal financial regulations
- Support in Projects; take project lead in case of requirement
Connor Bradley
Human Resources
Swiss International Air Lines AG
Attractive company pension scheme, Subsidized parking or public transport, Company health management, 27 days of annual vacation, Flight benefits, Employee and networking events, Diversity programmes, Paid maternity and paternity leave
- Technical and / or commercial education
- Further higher education such as Bachelor and / or Master is a must
- Additional training in supply chain, logistics, purchasing, leadership is of advantage
- Very good understanding of logistics processes and interfaces (including airfreight), additional procurement background
- Minimum 3 years of leadership experience
- Fluent in English and German (oral and written), any other language as advantage
- Excellent written and verbal communication skills
- Able to lead and motivate a team
- Excellent conflict management skills
- Negotiation skills
- Self-confident, independent and able to make quick decisions
- At ease under pressure and drive for result / solutions
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Swiss International Air Lines (SWISS) is Switzerland’s leading air carrier. With one of Europe’s most advanced aircraft fleets, SWISS is a premium airline that provides direct flights from Zurich and Geneva to keep Switzerland connected with Europe and the world. Its Swiss WorldCargo division offers an extensive range of airport-to-airport airfreight services for high-value, time-critical and care-intensive consignments. SWISS embodies Switzerland’s traditional values and is dedicated to delivering the highest product and service quality. The company has also set itself ambitious CO2 goals, and plans to halve its 2019 net CO2 emissions by 2030 and make its business and operations entirely carbon-neutral by 2050, particularly by promoting the use of sustainable aviation fuels. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.
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