Key Account Manager

Onsite

Take the lead as the strategic partner for major airline clients!

Manage key contracts, drive financial performance, and shape process improvements. If you excel in customer relations, financial analysis, and thrive on solving complex challenges, this is your opportunity to make an impact in aviation!

Apply now!

Facts

  • Location

    Montreal, QC

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    09-09-2025

  • Application deadline

    09-23-2025

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As the Key Account Manager, you will perform the following duties:

  • Contractual manager of large customers accounts for the Open Loop product
  • Financial responsibility (profit / loss) for all assigned accounts including upselling new products and services
  • Responsible for cost controlling, analysis, and reporting of existing contracts. Implement strategies to improve performance
  • Negotiate contract amendments in cooperation with Sales
  • Act as interface with internal stakeholders to meet contractual obligations and work to resolve discrepancies as they occur
  • Initiate and drive improvements of products and processes
  • Report results written and verbally in review meetings to customer and top management
  • Process documentation according to instruction and procedures

             

* All other duties as assigned or required

Flight privileges, 15-20 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

French version here: Responsable Grands Comptes

To thrive in this role, we value a combination of the following requirements:

  • Bachelor’s degree required
  • MBA or equivalent Master’s Degree is an advantage
  • 2-3 years of experience in aviation, account management, customer service or sales & marketing required
  • Technical/engineering experience a plus
  • Fluency in English language required
  • German language desirable
  • Knowledge in aviation MRO, accounting, controlling, financials, technical/engineering required
  • Knowledge in SAP and business warehouse desirable
  • MS Excel, Word & PowerPoint as expert
  • Excellent adaptability
  • Excellent customer orientation
  • Excellent corporate awareness
  • Willingness to travel
  • Shift work / overtime
  • Manage constant time pressure
  • Manage high stress levels
  • Must possess a legal work permit in Canada

 

* CV/Resume required

* Company will provide relocation assistance

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
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