IT Service Support Specialist (m/f/d)

For our Office in Frankfurt Gateway Gardens we are seeking an IT Service Support Specialist (m/f/d) to join our team and build a reliable, customer-oriented IT support function

In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.

Facts

  • Location

    Frankfurt / Main

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

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  • Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers
  • Analyses and identifies root causes of IT problems
  • Performs necessary approval tasks assigned by the official corporate approval authorization matrix
  • Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel
  • Delivers end user devices provided by the company for users
  • Manages the maintenance and troubleshooting activities of printers
  • Provides general end user support via phone or on-premise/hands-on support
  • Software and Hardware Upgrade
  • Controlling and Auditing access to resources
  • Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users
  • Provides Level 1 and Level 2 support on cases reported through CRM System, e-mail, telephone or on-site visit

Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Employee events (summer festivals, participation in sports competitions etc)

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Good oral and written communication skills in English, Turkish and German language are required

  • Minimum Technical School, Bachelor Degree in Computer Science or a related discipline or equivalent work experience.
  • Minimum of 2 years of professional work experience in IT Service Support. Completion of commercial vocational training.
  • Basic level of Operations IT Systems hardware and software experience.
About SunExpress

Established in 1989 as a joint venture of Turkish Airlines and Lufthansa, SunExpress acts as a tourism ambassador between Türkiye and Europe with over 30 years of experience and leisure airline expertise. SunExpress flies to more than 175 routes to 30 countries and carries more than 11 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, SunExpress has more than 4000 employees and a fleet of 66 aircraft. SunExpress was named the 'Best Leisure Airline in Europe' in the 2023 and 2024 global survey by Skytrax. As one of the leading providers of holiday flights, SunExpress as an equal opportunity employer welcomes all applicants regardless of individual differences. We believe that diversity is our greatest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant's personal characteristics, which are irrelevant to job performance. At SunExpress, we focus only on competence, expertise, skills and experience.

www.sunexpress.com
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