Station Agent

As a Station Agent, you play a key role in supporting passengers, baggage, and aircraft operations ensuring safety, service, punctuality, quality, and efficiency are always at the highest standard.

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Facts

  • Location

    Shanghai

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Publishing date

    08-25-2025

  • Application deadline

    09-22-2025

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The Station Agent is responsible for:

  • Ensure necessary communication with relevant local & central departments 
  • Ensure the aircraft is loaded in accordance with the corresponding loading instruction
  • Ensure necessary communication with relevant local & central departments 
  • Register & ensure payment for excess luggage, upgrades & other ancillary services
  • Carry out all check-in & gate/boarding procedures in accordance with the appropriate guidelines & airline manuals 
  • Handle irregularities in providing alternative flights, arranging ground transportation & hotel 
  • Arrange delivery of delayed baggage in accordance with the appropriate guidelines & airline manuals
  • Carry out all duties required to ensure a successful & quality orientated operation of our Lounge

 

* Carry out any other operational / administrative duties assigned

Come and join the fascinating airline industry!

Join our growing team of professionals in a dynamic working environment!

To thrive in this role, we value a combination of the following requirements:

  • High school degree
  • Vocational training desirable
  • 1-3 years of working  experience desirable 
  • Fluent knowledge of English both spoken and written required
  • Knowledge of German language desirable 
  • Driving license
  • PC skills
  • Diligent and systematic approach to work
  • Ability to work on own initiative
  • Sales skills, confident manner
  • Team player
  • Manage constant time pressure
  • No permanently assigned work station
  • Weather factors and noise pollution
  • Lifting of luggage up to 23kg/70lb
  • Possibly psychological aptitude test
  • Must be willing to work shifts 

 

* CV/Resume required

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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