(Junior) IT Customer Support Agent

Be the first point of contact for our users, troubleshoot issues, and ensure smooth IT operations across the company. Gain hands-on experience in a dynamic aviation environment while growing your career in IT support.

Facts

  • Location

    Krakow

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

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  • Provide first-level IT support for internal users (HR, Procurement, Finance, Authorizations, Infrastructure)
  • Working with SAP system and access administration (creating, modifying, and revoking authorizations)
  • Handling technical queries via phone, e-mail, and ticketing tools
  • Troubleshooting system/application issues and forwarding more complex cases to relevant teams
  • Supporting users with system functionalities and service requests
  • Maintaining and updating process documentation
  • Building positive and professional relationships with users

*Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen

Video: https://player.vimeo.com/video/813204489
Lufthansa Group Business Services
  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Work-life-balance
  • Flexible working hours from Monday till Friday (start work between 6:00 and 10:00 am)
  • Opportunity to work from each part of Poland
  • Hybrid working model
  • Task-based working model
Employee
  • Integration events
  • Charity initiatives

Qualifications

  • Languages:
    • German – min. B1
    • English – min. B2
  • Previous customer service or IT support experience would be an advantage
  • Analytical mindset and problem-solving skills
  • Accuracy, attention to detail, and proactive attitude
  • Strong teamwork and communication skills in a multicultural environment
  • Readiness to work under time pressure and in a shift-based model

*CV/Resume required

*Must possess permit to work in Poland

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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Lufthansa Group
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