Internship Customer Service and Account Management

Hybrid Model (remotely & onsite)

Would you like to join one of the world's largest and most prestigious airlines as an intern for up to 6 months?

We are looking for you to support our customer service and account managers with their customer projects, contract fulfillment, business analysis tasks, as well as preparation for customer meetings in the Americas region.

Facts

  • Location

    Miami Lakes (FL)

  • Employment level

    University internship

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    08-18-2025

  • Application deadline

    09-01-2025

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For this internship your responsibilities would be:

  • Support customer service & account managers in the fulfillment of customer contracts throughout the Americas
  • Data researching and gathering, as well as analysis of performance, financial and market KPIs
  • Create business reports for existing Lufthansa Technik business in the Americas
  • Support preparation of customer & management presentations
  • Work on and potentially manage small projects (e.g. knowledge database, KPI system)

 

* All other duties as assigned or required

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

The ideal Customer Service and Account Management intern should fulfill the following:

  • Current enrollment in a Bachelor/Masters program with an emphasis on Business, Entrepreneurship, Data Analytics or Aviation Engineering
  • Strong interest in customer service, business development & data analytics
  • Advanced knowledge of MS Office applications
  • Proficiency in business intelligence tools such as Tableau and Power BI for data visualization and reporting
  • Working knowledge of Python for data analysis and automation tasks is a plus
  • High level of self-management and drive to learn quickly
  • Fluent level of English language
  • German or Spanish language is a plus
  • Excellent organizational, interpersonal and communication skills

 

* Must possess a legal work permit in the U.S.

* CV/Resume and Motivation/Cover Letter required

* Company will not provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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