Are you looking for a new challenge? This might give me your chance to apply and try yourself in this new role of the future.
Are you looking for a new challenge? This might give me your chance to apply and try yourself in this new role of the future.
Tasks
Key responsibilities:
- Provide 1st/2nd level technical support and basic system troubleshooting across Windows and Unix systems.
- Work with ticketing and ITSM systems (e.g., JIRA, ServiceNow, OTRS) to track and manage incidents.
- Participate in system monitoring, reporting, and documentation tasks.
- Coordinate between different teams, including service owners, application operations, and business units.
- Track and monitor active, inactive, or outdated log sources
- Supporting root cause analysis to avoid similar log source impairments within the future.
- Assist with escalations and patching processes.
Behind the scenes
Benefits
Vacation / Christmas bonus
Special deals with selected partners
Employee events
Hybrid working possible
Flexible working hours
Mentoring
Vacation / Christmas bonus, Special deals with selected partners , Employee events, Hybrid working possible, Flexible working hours, Mentoring
Requirements
Required Qualifications & Skills:
- Hands-on experience in SIEM systems and ticket management platforms (e.g., ServiceNow, Jira).
- Familiarity with Splunk or similar SIEM tools.
- Familiarity with Windows/Linux administration
- Understanding of vulnerability scanning, IT-Security products (XDR), and email security concepts
- Basic experience with databases (e.g., PostgreSQL) is beneficial.
- Strong organizational and coordination skills.
- Knowledge in documentation platforms such as Confluence.
- Excellent communication skills, both written and verbal.
- Problem-solving mindset and the ability to work in a fast-paced environment.
- Business English.
Company
About Lufthansa Industry Solutions Sh.p.k.
Lufthansa Industry Solutions is a service provider for IT consulting and systems integration. The Lufthansa subsidiary supports its customers in the digital transformation of their companies. The customer base includes companies within the Lufthansa Group as well as more than 300 companies in various industries. Headquartered in Norderstedt, Germany, the company employs more than 2.400 people at several branches in Germany, Albania, Switzerland and the USA.
www.lhind.al/
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