Assistant Duty Manager

The Assistant Duty Manager supports operational decisions for passenger handling, advising on cost-effective solutions and ensuring proper irregularity management. On the field, they coordinate airport operations, represent the airline to passengers, make independent commercial and operational decisions, and intervene in conflicts.

Facts

  • Location

    Brussels

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

apply
  • Monitor daily in- & outbound flights, optimize rotations for cost and punctuality
  • Handle irregularities: rebook/reroute passengers in BRU & outstations
  • Act as single point of contact for operational & commercial reporting
  • Communicate with aircraft via VHF/ACARS and update systems for smooth turnarounds
  • Set priorities on incoming messages and support outstations with instructions
  • Supervise and coordinate airport operations on the field, resolve conflicts
  • Manage delays, waive penalties, and grant compensations to ensure customer satisfaction
  • Lead, coach, and evaluate ATO staff as part of key people management responsibilities
Brussels Airlines

Brussels Airlines

  • High school diploma or equivalent through experience PRO experience (+2 years) is a must!
  • Customer oriented, open friendly manner and great people skills
  • Strong organizer
  • Fluent English/French/Dutch
  • Problem solver and stress resistant
  • Profound knowledge and working experience of handling processes (check-in, baggage, cleaning, etc.) and systems (Connection Manager, CM, OneRes, etc.).
  • Profound and in-depth knowledge of working procedures at the airport
About Brussels Airlines SA/NV

At Brussels Airlines, we are passionate about connecting people, economies, and cultures. As Belgium’s home carrier and one of the four network airlines of the Lufthansa Group, we fly from the heart of Europe to over 90 destinations worldwide, including 17 across Sub-Saharan Africa. Our company culture is warm and inclusive. By focusing on wellbeing & flexibility, we create an empowering environment that gives our more than 3500 people wings.

http://www.brusselsairlines.com
apply
Lufthansa Group
Back
zurueck