SuccessFactors Platform Manager
We're looking for someone to join our global SuccessFactors team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our services and platform team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.
Facts
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Location
Krakow
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Employment level
Direct entry
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Function
IT
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Working time
Full time
- Oversee and manage the operational activities of SuccessFactors platforms, ensuring high availability, integrity, and reliability
- Coordinate and manage SuccessFactors platform maintenance, updates, testing, and release management
- Ensure system integrity, data quality, security, and compliance with corporate standards and best practices
- Collaborate with IT Solution Architects, Product Managers, Integration Specialists, and SuccessFactors Implementation Partners
- Conduct root-cause analysis and troubleshoot platform-related incidents; work with SAP Support on fixes and improvements
- Manage vendor relations and performance with SF partners
- Oversee SuccessFactors platform operations with internal stakeholders and partners
- Administer tools in Admin Center; use Execution Manager, Check Tool, Reporting Center for system checks and insights
- Monitor, report, and optimize SuccessFactors performance
- Provide Level 1–2 technical support and escalate to SAP when needed
*Perform all other duties assigned or delegated by supervisors
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
- Master’s or Bachelor’s degree
- At least 3+ years of experience with a complex cross system integration SAP landscape/environment supporting core business functions with focus on cloud solutions and SAP systems
- 3+ / 5+ years in analyzing and translating business / functional requirements
- Expertise in Cloud Technologies (esp. MS Azure)
- Ability to transition solution design into operational Service Management
- Strong understanding of Disaster Recovery, IT continuity, security, and compliance
- Clear communication of technical ideas to technical and non-technical audiences
- Solid SAP SuccessFactors knowledge (at least one module)
- Experience with SFAPI (Compound Employee), OData APIs, JSON, and XML
- Good grasp of integration architecture and data flows in SuccessFactors
- Skilled in coordinating cross-functional teams for platform governance and lifecycle planning
- Self-motivated, analytical, and structured with strong problem-solving and time management
- Proactive, detail-oriented, collaborative, and open to projects and travel
*CV/Resume required
*Must possess permit to work in Poland
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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