Customer Service Manager On-site

Onsite: Mexico City

Are you ready to take off your career with us?  Would you like to join a multicultural team and take on new challenges in MRO activities?

If you are eager to show your skills as Customer Service Manager, check out this position and apply!

Facts

  • Location

    Mexico City

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    07-07-2025

  • Application deadline

    07-21-2025

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Your main tasks as Customer Service Manager include, among others:

  • Responsible for commercial processing & operational handling of the contract based on cost effectiveness
  • Identifies & manages revenue opportunities
  • Advises customers & pro-actively sells services
  • Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
  • Independently manage the customer relationship at the operational level & ensure its ongoing development
  • Responsible for first escalation level for process related issues
  • Monitor & support performance
  • Coordinate BU's within LHT & maintain an internal/external performance dialog
  • Corrects cost booking & in time invoicing
  • Managing LHT supply chain to meet customer requirements

 

* Takeover of additional tasks when is required al final de las tasks

Take your career to new altitudes!

Let us show you what being part of the fascinating airline industry can bring to you!

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

If you want to take a new step in your career as Customer Service Manager, take a look to the following requirements:

  • High school diploma/GED required
  • Bachelor´s degree desirable
  • More than 2 years of experience in MRO Customer Service required
  • Expert knowledge of English (both spoken and written) required
  • Fluency in Spanish required
  • MRO Customer Service & MRO repairs management knowledge required
  • SAP, MAX / CSM Training knowledge desirable
  • MS Office knowledge as user
  • Excellent cost consciousness
  • Excellent detail orientation
  • Excellent communication skills
  • Excellent problem solving
  • Excellent adaptability
  • Excellent commitment
  • Responsible of budget, costs and revenue: influences up to USD 50.000  
  • Must possess a legal work permit in Mexico
  • Willingness to travel
  • Manages constant time pressure
  • Manages high stress level

 

* CV/Resume, Reference List & Recommendation Letters required

* Company will not provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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Lufthansa Group
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