(Junior) IT Product Manager – HR Applications
Join our WebSolutions HR IT team at Lufthansa Group Business Services and help shape the future of global recruitment technologies.
We’re looking for an IT Product Manager to support and further develop key non-SAP HR applications, all essential tools in the Lufthansa Group’s recruitment and diagnostics process.
Facts
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Location
Krakow
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Employment level
Direct entry
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Function
IT
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Working time
Full time
- Managing and supporting HR-related applications (SAP and non-SAP), ensuring smooth daily operations
- Acting as the 3rd level support for application issues, including Help Desk ticket coordination
- Collaborating with cross-functional teams across Europe to resolve incidents and implement solutions
- Monitoring system interfaces and processes to ensure performance, integrity, and stability
- Collecting business and technical requirements and designing tailored solutions
- Coordinating service providers and managing SLAs
- Ensuring secure and appropriate permissions handling
- Building and delivering custom or scheduled reports based on business needs
- Leading the conceptual design and implementation of new applications
- Driving automation and digitization in HR IT processes
- Taking ownership of provider management and major incident handling
- Overseeing release updates and testing of HR systems
- Acting as a technical lead in IT projects impacting your product area
*Perform all other duties assigned or delegated by supervisors
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Must have
- Bachelor’s or Master’s degree in IT, Business Informatics, or related field
- Minimum 2+ years in IT system/application support
- Fluent in English (written and spoken)
- Understanding of HR processes
- Strong technical understanding of IT systems and service operations
- Analytical thinking, customer focus, and a proactive mindset
- Excellent communication skills in an international environment
- Strong time management and a structured approach to work
Nice to have
- Experience in provider/service management and change management processes
- Experience in managing business-critical IT systems and translating business needs into functional solutions
- Knowledge of SAP or SuccessFactors
- German language skills
*CV/Resume required
*Must possess permit to work in Poland
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
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