Customer Engineer

Join Lufthansa Technik’s EMEA Customer Engineering team and become the trusted link between global customers and cutting-edge aviation solutions. Drive innovation, strengthen partnerships, and shape the future of MRO - where your technical expertise and customer focus make a real impact.

Facts

  • Location

    Dubai

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    06-24-2025

  • Application deadline

    07-08-2025

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What you'll do:

  • Serve as the main point of contact between EMEA customer engineering teams and airline/component customers, ensuring smooth communication in a matrix environment
  • Build and maintain strong technical relationships with customer engineering teams and represent customer needs internally
  • Explain Lufthansa Technik’s engineering processes (e.g., certifications, approvals, modifications) and ensure customer expectations are aligned
  • Collaborate cross-functionally with Quality, Process, and Engineering teams to address technical challenges and improve service delivery
  • Travel to customer sites and global hubs for technical discussions and project support as needed
  • Support with technical presentations, documentation, and data analysis; contribute to customer reviews and feedback loops
  • Monitor MRO industry trends and bring customer insights into internal innovation efforts
  • Contribute to global initiatives in reliability, value engineering, and digitalization

 

Take your engineering career to new heights with Lufthansa Technik!

Work with global teams, solve technical challenges, and support customers across EMEA.

If you're passionate about aviation, enjoy working in a global environment, and thrive on turning customer needs into smart solutions, we’d love to hear from you.

Join us and help keep the world flying!

The ideal Customer Engineer should meet the following requirements:

  • Degree in Engineering, preferably Aircraft/Aeronautical or Electrical/Electronic
  • At least 5 years’ experience in component overhaul, aircraft maintenance, or technical services
  • Design/Verification Engineer certification is a plus
  • Experience in Part-145, CAMO, or Part-21J organizations preferred
  • Comfortable working with international teams and stakeholders
  • Strong technical and economic understanding of aviation/MRO
  • Good market knowledge, including customer needs and competitors
  • Proficient in MS Office, especially Excel (macros/automation) and Power Point
  • Knowledge of SAP R/3; hands-on experience with SAP is a plus
  • Excellent English skills; additional languages are an asset
  • Strong service mindset and ability to communicate across cultures
  • Ability to perform well under pressure and manage multiple tasks
  • Confident presenter with experience preparing technical materials
  • Willing to travel and work in a dynamic, international setting
  • Team player with strong communication, negotiation, and problem-solving skills
About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
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