Manager – Customer Service and Account Management

Ready to take the lead in a dynamic and global environment?

As the Aircraft Component Services Manager for India and other assigned countries, you’ll coordinate customer service, account management, and supply chain activities ensuring smooth operations and top-tier client satisfaction.

Apply now and help shape the future of component support!

Facts

  • Location

    Bangalore

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full-time (tested according to § 7 TzBfG, part-time excluded)

  • Publishing date

    06-23-2025

  • Application deadline

    07-14-2025

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The Manager - Customer Service and Account Management is responsible for:

  • Ensure optimal commercial performance as per the business plan along with maintaining the required operational performance KPI as agreed in the contract
  • Complete responsibility for the P&L of the customer contracts. Lead the Key Account team towards developing corrective actions for contracts whose performance are not as per plan
  • Responsible for leading and guiding the customer service team pertaining to the day-to-day operations
  • Secure existing business, competitiveness and support acquisition of new business
  • Ensure good business relationship with customer’s organization and handle customer escalations and disputes
  • Ensure training requirements of the team are addressed
  • Lead complex and large projects and manage special tasks

 

* All other duties as assigned or required

Come and join the fascinating airline industry!

Join our growing team of professionals in a dynamic working environment!

To excel in this role, you will need a combination of the following qualifications:

  • Bachelor’s degree (Economics, Business Administration or Engineering)
  • MBA with strong academic records is desirable
  • Excellent spoken & written English skills
  • Preferably 10 years of experience, out of which 5 years of relevant professional experience is within the Airline/MRO/Aviation Industry
  • Candidate with prior leadership experience in a related industry required
  • Resilient, with strong problem identification & solving skills & a good sense of judgment
  • Strong sense of responsibility, ownership & drive for improvement
  • Outstanding knowledge of business principles & relationship management
  • Knowledge specific to the aircraft component business
  • Distinct decision-making skills, dynamic, entrepreneurial mindset & able to carry responsibility
  • Must possess a legal work permit in India

 

* CV/Resume required

About Lufthansa Technik Services India Pvt Ltd.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

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