MES Customer Service Project Manager

Onsite

Ready to be the voice customers trust and the bridge that keeps operations flowing?
As an MES Customer Service Project Manager, you’ll lead communication, coordinate global teams, and manage priorities with precision, ensuring seamless service, strong partnerships, and a customer experience that sets the standard!

Facts

  • Location

    Tulsa (OK)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full-time (tested according to § 7 TzBfG, part-time excluded)

  • Publishing date

    06-12-2025

  • Application deadline

    07-10-2025

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As the MES Customer Service Project Manager, you will be entrusted with a spectrum of responsabilities, incluiding:

  • Provide expertise in communication and coordination to guarantee an irreproachable customer service and bond the customer to the company
  • Coordination of work scope induction dates, field service events, and internal job management
  • Develop and direct procedures and methods that ensure quality standards and budget are met and maintained
  • Strong interface with LHT's central functions in Germany and Tulsa, being part of the global network
  • Organize and manage multiple priorities and events simultaneously
  • Provide problem resolution to facilitate continuous improvements and improved working relationships
  • Preparation of invoices and support of outstanding accounts
  • Support of concession requests and invoice disputes

 

 * All other duties as assigned or required by the Head of MES Customer Service ManagerTasks

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

To be successful in this role, you will need to have a combination of the below requirements:

  • High school diploma/GED required
  • Bachelor’s degree required
  • At least 1 year of Aviation/Engine familiarity
  • Fluency in English language required
  • MS Office and Outlook as user
  • Excellent analytical skills
  • Excellent cost consciousness
  • Excellent detail oriented
  • Excellente innovation
  • Excellent comunication skills 
  • Excellent problem solving 
  • Excellent productivity driven
  • Excellent business scense
  • Excellent safety and security 
  • Excellent strategic thinking
  • Excellent leadership skills
  • Assessment screening
  • Willingness to travel
  • Must possess a valid driver’s license
  • Manage constant time pressure
  • Manage high stress levels
  • Lift up to 70 lbs
  • Outdoor weather conditions
  • Noise pollution
  • Must possess permit to work in the U.S.

 *  CV/Resume required

 *  Company may provide relocation assistance

About Lufthansa Technik Engine Services, Inc.

Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.

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