Customer Service Manager Consumables & Expendables

Hybrid Model (remotely & onsite)

Driving success in Consumables & Expendables through expert-level item execution, seamless customer support, and strategic consulting, ensuring smooth operations and strong client partnerships every step of the way.

Ready to make an impact? Join us and be the difference. Apply now!

Facts

  • Location

    Miami (FL)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full-time (tested according to § 7 TzBfG, part-time excluded)

  • Publishing date

    06-09-2025

  • Application deadline

    06-23-2025

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As the Customer Service Manager, you will perform the following duties: 

  • Independently manage the commercial processing and operational execution of the contract, with a focus on cost efficiency
  • Identify and capitalize on revenue opportunities within the designated scope, including cross-selling and up-selling potential
  • Advise customers in selecting optimal solutions and proactively promote customer-centric services
  • Ensure seamless operation of the customer interface, adhering to contractual service agreements and internal KPIs
  • Independently develop, document, and implement standardized work procedures
  • Manage customer relationships at the operational level, fostering continuous development
  • Proactively manage and resolve customer complaints to uphold satisfaction

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

To excel in this role, we seek candidates who possess a combination of the following qualifications and skills

  • High school diploma/GED desirable
  • Bachelor’s degree desirable
  • 2 years of experience in MRO Customer Service required
  • Fluency in English language required
  • German and Spanish language desirable
  • Knowledge in MRO Customer Service required
  • Knowledge in SAP, MAX, CRS Training or equivalent OJT desirable
  • MS Office skills as user
  • Responsible for and influences up to USD 50.000
  • Excellent cost consciousness
  • Excellent detail oriented
  • Excellent customer service
  • Excellent commitment
  • Excellent intercultural awareness
  • Excellent initiative
  • Excellent conflict management skills
  • Excellent teamwork
  • Excellent negotiating skills
  • Willingness to travel
  • Manage constant time pressure
  • Manage high stress levels
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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Lufthansa Group
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