Key Account Manager

Hybrid Model (remotely & onsite)

Join us as the key contractual interface to global airline customers, managing major component maintenance agreements that drive aviation excellence!

Lead negotiations, foster long-term partnerships, and ensure top-tier service delivery. Elevate your impact in a role where precision, collaboration, and innovation shape the future of air travel.

Facts

  • Location

    Miami Lakes (FL)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    05-06-2025

  • Application deadline

    05-27-2025

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As the Key Account Manager, you will take on a diverse set of responsibilities, such as:

  • Contractual manager of large customer accounts for the Open Loop product
  • Financial responsibility (profit / loss) for all assigned accounts including upselling new products and services
  • Responsible for cost controlling, analysis, and reporting of existing contracts. Implement strategies to improve performance
  • Negotiate contract amendments in cooperation with Sales
  • Act as interface with internal stakeholders to meet contractual obligations and work to resolve discrepancies as they occur
  • Initiate and drive improvements of products and processes
  • Report results written and verbally in review meetings to customer and top management
  • Process documentation according to instructions and procedures

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

To be successful in this role, you will need to have a combination of the below requirements:

  • High school diploma/GED required
  • Bachelor’s degree required
  • MBA or equivalent Master’s degree is an advantage
  • 2 - 3 years of experience in aviation, account management, customer service or sales & marketing required
  • Technical/engineering experience a plus
  • Fluency in English language required
  • German language desirable
  • Knowledge in aviation MRO, accounting, controlling, financials, technical/engineering required
  • Knowledge in SAP and Business Warehouse desirable
  • Expert-level skills in MS Excel, Word, and PowerPoint
  • Responsible of budget, costs and revenue
  • Willingness to travel
  • Shift work / overtime
  • Manage constant time pressure
  • Manage high stress levels
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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Lufthansa Group
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