Crew Interface Management (80-100%, all genders)

Do you excel at optimizing communication and enhancing crew support processes? Thrive in a dynamic environment where efficiency and responsiveness are key. Join our Crew Planning & Disposition team and help shape seamless crew interactions while driving operational effectiveness!

Starting date: as soon as possible

You may apply in English or German.

Facts

  • Location

    Zürich/Kloten

  • Employment level

    Direct entry

  • Function

    Flight Operations

  • Working time

    Full-time or part-time

  • Salary

    CLA

  • Publishing date

    04-14-2025

  • Application deadline

    04-27-2025

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Within the Crew Interface Management, you will be responsible for streamlining crew requests, supporting system improvements, and ensuring effective communication between crew members and planning teams. Your role will help enhance operational efficiency and crew satisfaction.

  • Filter, prioritize, and expedite urgent crew requests, ensuring timely resolution.
  • Manage crew communication systems and collaborate with internal teams to enhance communication flows and minimize response times.
  • Support system improvement initiatives automating responses to recurring requests and streamlining mailbox management.
  • Propose and refine planning guidelines to incorporate crew roster feedback for enhanced scheduling efficiency.
  • Respond to frequently asked crew inquiries related to contractual matters and operational guidelines.
  • Continuously assess and optimize crew interaction processes including crew feedback collection to improve efficiency and crew satisfaction.
Contact

Mike  Netzhammer

Human Resources
Swiss International Air Lines AG

E-mail address for inquiries
recruiting.services@swiss.com

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Video: https://player.vimeo.com/video/377755417
Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

  • Excellent communication skills and ability to work collaboratively with various stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Customer-oriented mindset with excellent problem-solving abilities.
  • Experience in customer support, crew planning, or a similar role is a plus.
  • Fluent in both spoken and written German and English.

Shared position possibility: Please apply as tandem (each partner sends an individual application and refers to the other tandem partner).

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com
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