Technical Account Manager

The Account Manager coordinates the business for airframe related components internally for the Middle East Region and its surroundings. At the same time, the role owner will align commercial and technical details with the customer.

Sounds interesting? We are looking forward to your application!

Facts

  • Location

    Dubai

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    04-11-2025

  • Application deadline

    04-25-2025

apply

Your main tasks include, among others:

  • Account and customer service management 
  • Calculate and prepare repair quotes 
  • Upselling for next business from existing customers 
  • Be in contact with customers to align specific demands 
  • Create and manage account reports as well as develop KPIs 
  • Grow Customers accounts 
  • Support budgeting and customer revenue development 
  • Analyze and perform profit and cost evaluation 
  • Identify potential improvements and initiate benchmarking for profit optimization 
  • Determine key profit targets; perform variance analysis, and align with Key Customers requirements 
  • Ensure contracted service performance, identify improvements and cost reduction potentials 
  • Ensure continued customer satisfaction and loyalty 
  • Anticipate special customer requests and participating in Projects
  • Technical explanations about aircraft parts
  • Understand technical evaluation of damages
  • Understand technical evaluation of assets
We are Aviationeers - what about you?

Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?

What makes us so successful? We do. The people at Lufthansa Technik.

Whether engineering, IT or logistics, first year apprentice or highly specialized professional, we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those, who think aviation forward.

The ideal Technical Account Manager should meet the following requirements:

  • Practical experience in Account Management, preferably of aviation products 
  • Knowledge in composite parts and/or other comparable aviation products 
  • Vast knowledge and understanding of the regional business and aviation culture 
  • Ideally possess concrete networks in the Middle East market 
  • Excellent negotiation and problem solving abilities 
  • Strong commercial awareness and analytical skills 
  • Able to demonstrate strong research and organizational skills 
  • Team player with a collaborative and strategic mindset 
  • Clear and effective communication and interpersonal skills with the ability to build relationships across all organizational levels 
  • Proactive and innovative 
  • Willing to travelling abroad 
  • Fluent in English extra language added advantage 
  • IT proficiency esp. MS Office 
  • Practical experience in Engineering, preferably with aviation products (e.g., as an inspector, certifying mechanic, or similar roles)
About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
apply
Lufthansa Group
Back
zurueck