Duty Manager

Onsite

Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you’ll oversee safe, punctual, and customer-focused service at the station, making an impact every shift.

Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career.

Ready to step up? Apply now!

Facts

  • Location

    Houston (TX)

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Publishing date

    04-01-2025

  • Application deadline

    04-15-2025

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Your key responsibilities will include, but are not limited to:

  • Build relationships with premium customers and ensure personalized service
  • Act as a customer care ambassador if assigned
  • Ensure staff embodies product philosophy and service standards
  • Conduct daily flight briefings and oversee supplier performance
  • Monitor and optimize station processes, including flight operations and special services
  • Support the Station Manager in handling conflicts and alternate airport operations
  • Foster quality awareness and intervene in service shortcomings
  • Oversee administrative tasks, audits, and cost control measures
  • Ensure safety, security, and emergency response compliance
  • Supervise staff, duty rosters, and training logistics
  • Maintain communication with authorities, passengers, and internal teams

 

* Perform other tasks and/or projects, as assigned

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED required; college, bachelor’s, or master’s degree desirable
  • 2-3 years of work experience, including at least 1 year in ground operations
  • Leadership experience required
  • Fluency in English required; German/other languages desirable
  • Knowledge of LHG operator specifics, other airlines, and airport procedures
  • Training in Passenger Service, Aircraft Handling, Leadership, and Safety Management
  • Proficiency in MS Office, Excel formulas, and Campus-supported software
  • Ability to work under pressure and manage conflicts
  • Legal work permit in the U.S. required; psychological assessment may apply
  • Willingness to travel, work shifts/overtime, and lift up to 70 lbs.
  • Exposure to outdoor weather, noise, and high-stress environments

 

* CV/Resume required

* Company may provide relocation assistance

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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