Process Analyst, Global Customer Service Processes

Hybrid Model (remotely & onsite)

Drive global transformation by supporting key projects and process changes within the ACS Fulfillment organization.

Together, we innovate and elevate, creating a future of operational excellence!

Every step forward strengthens our global network, fostering growth, collaboration, and success across borders for a more agile and impactful organization!

Facts

  • Location

    Miami (FL)

  • Employment level

    Direct entry

  • Function

    Process Management

  • Working time

    Full time

  • Publishing date

    03-28-2025

  • Application deadline

    04-18-2025

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Your main tasks include, among others:

  • Analyze responsible business processes, align with other departments and evaluate and support the global implementation of improvements
  • Coordinate IT adjustments with T/TI
  • Test and document results in preparation for IT adjustments
  • Document processes and manuals in the relevant LHT systems
  • Plan, prepare and conduct trainings for responsible processes within the global user community
  • Work in projects related to the responsible processes

 

* All other duties as assigned or required

Contact

Isis Luna

Head of Quality Systems, Lean and Process Improvement

E-mail address for inquiries
isis.luna@ltcs.com

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED desirable
  • Bachelor’s degree desirable
  • >2 years of experience in MRO, consultant or business intelligence required
  • Experience in process analysis, improvement and design (preferably in the MRO environment) required
  • Experience in customer service and account management desirable
  • Fluency in English language required
  • German language desirable
  • MS Office skills as expert
  • Ability to quickly understand complex interrelationships across various topic
  • Very high flexibility, ability to work under pressure, strong decision-making skills, high sense of responsibility and strong personal initiative
  • Ability to work in a team
  • Willingness to travel
  • Must possess a valid driver’s license
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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Lufthansa Group
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