Key Account Manager

Join Lufthansa Technik Middle East as a Key Account Manager! 

You'll be responsible for the assigned Customer accounts to ensure contracted services and financial performance is met.

Apply now and take your career to new heights with us!

Facts

  • Location

    Dubai

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    03-26-2025

  • Application deadline

    04-09-2025

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Your main tasks include, among others:

  • Support and develop (key) clients, and carry out necessary coordination for the services of the Aircraft Component Division
  • Coordinate all LHT customer service activities for assigned customers
  • Take on special tasks, collaborate in projects or lead them
  • Responsible for revenue and profit (customer-related) of the customer contract. Prepare, review and coordination offers and business plans (cross-divisional) and if necessary, prepare board approvals
  • Ensure the provision of services, identify improvement potential and develop measures for optimization together with the business units. Develop and implement measures to increase customer satisfaction
  • Organize and lead regular performance meetings with PD COM and customer’s top management
  • Systematically enhance customer loyalty. Identify upselling potentials in existing customer contracts. Prepare technical documentation for negotiations with customers and prepare sales campaigns and marketing initiatives
  • Negotiate adjustments to contracts in cooperation with business units and sales
We are Aviationeers - what about you?

Our pioneering spirit discovers the next horizon even in the smallest detail. We are Aviationeers. What about you?

What makes us so successful? We do. The people at Lufthansa Technik.

Whether engineering, IT or logistics, first year apprentice or highly specialized professional, we not only keep aviation in motion. We are working on its future every day. We are innovators, technoholics and those, who think aviation forward.

The ideal Key Account Manager should meet the following requirements:

  • Relevant professional experience in a customer relations / client servicing role, preferably in technical customer service/sales, maintenance of aircraft or material management
  • University or technical college degree in Engineering or Business Administration
  • Very good knowledge in customer service, sales or negotiation
  • Very good commercial risk management and financial analysis skills, especially in flat rate pricing
  • Very good analytical skills and ability to structure / dispose / plan complex processes
  • Very high service and customer orientation
  • Ability to work within teams
  • Clear spoken and written expression
  • Negotiation skills, assertiveness and high level of conviction
  • Self-confident and responsive appearance / contact behavior
  • Strong self-initiative and creativity
  • Good computer skills (MS-Office, SAP)
  • Intercultural competence
  • Fluent in English
  • Willingness to travel
  • Ability to handle stress

 

*Must possess a legal work permit in United Arab Emirates

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
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