Lufthansa Group Duty Manager

The Duty Manager is responsible for the safe, secure, economic, punctual and customer orientated planning, performance and continual assessment of service delivery at the station during his/her shifts and assures fast recovery after irregularities. During his/her shift, the Duty Manager creates a welcoming atmosphere, warm hospitality and personal touch at all points of customer contact. 

Facts

  • Location

    London

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Application deadline

    04-16-2025

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During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:

  • Establishing relationships with premium customers and facilitating the recognition of top customers
  • Conducting daily flight briefings with personnel 
  • Being present frontline
  • Steering, monitoring and troubleshooting all station related processes
  • Collaborating with the Station Manager in mitigating conflicts of interest arising
  • Fostering quality awareness and high service attitude in daily work
  • Collaborating with the Station Manager in the general organization of the station
  • Coordinating logistical support of audits
  • Applying and maintaining the Safety Management System
  • Maintaining all local instructions and system databases
  • Having functional authority over the LHG and supplier staff member
  • Making sure that the technical and logistical aspects of training activities are performed
  • Reporting operational irregularities according to the operator’s manuals
  • Informing the Station Manager about process/product shortfalls
  • Providing feedback to inquiries and reports
If you're looking for a dynamic role where you can make an impact and ensure smooth, efficient operations, this is the perfect opportunity for you!

As a Duty Manager, you’ll play a key role in creating a safe, secure, and customer-oriented environment, all while delivering exceptional service. If you're ready to step up and bring your problem-solving and customer service skills to the next level, we encourage you to apply!

The ideal Duty Station Manager should meet the following requirements:

  • High school diploma/GED required, Bachelor’s or Master’s preferred
  • 2-3 years of work experience, with at least 1 year in ground operations
  • Leadership experience required
  • English required, German desirable
  • Knowledge of LHG operator specifics, airport procedures, and other airlines
  • Proficient in MS Office and PC software
  • Strong attention to detail, communication, and problem-solving skills
  • Ability to work under pressure, manage conflicts, and maintain quality
  • Customer-oriented, flexible, and proactive with strong interpersonal skills
  • Professional, responsible, reliable, and a team player
  • Willingness to travel and possess a valid driver’s license
  • Experience of working at supervisory level in an operational area within the airport/airline industry
  • Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
  • Must be able to demonstrate the right to live and work in the UK without sponsorship or restriction
About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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