IT Service & Application Operations Specialist (m/f/diverse)
Help shape the IT security of the Lufthansa Group! Your expertise ensures the protection and smooth operation of our systems. Take advantage of this unique opportunity to further develop applications in critical security areas. Become part of an innovative team - and make the digital future even more secure!
Facts
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Location
Frankfurt/Raunheim
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Employment level
Direct entry
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Function
IT
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Working time
Full time
You are responsible for the technical support and administration of systems and platforms in the area of PKI and LUPASS (Lufthansa Group Access Control) and take on tasks in IT Service Management Operations, such as incident or problem management.
Further tasks include:
- Technical support and troubleshooting of the PKI and LUPASS systems
- Assistance with SecureMail support
- Error analysis with system tools at operating system level (Linux, Windows)
- Cooperation with internal and external providers
- Creation and optimization of operating procedures and server structures
- Participation and/or support in audits
- Creating and rolling out certificates on target systems and team mailboxes
- Coordination of service and operational level agreements
- Expansion, optimization and maintenance of the technical operating environment
- Installing applications as well as onboarding and integrating new target systems
- Collaboration in the creation of functional and/or technical concepts, including operating procedures and server structures
- Creation of operating and process documents
Heiko Vogel
Head of BI & Data Warehouse Solutions
Lufthansa Systems GmbH
Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Part-time models, Hybrid working possible, Flexible working hours
You have a relevant degree or completed apprenticeship (cyber security or cryptography) and relevant professional experience. You are characterized by communication skills, assertiveness, customer and service orientation and meet the following requirements:
- Experience and good knowledge of application operating and application support as well as user support
- Knowledge of Windows and Linux operating systems
- Operational knowledge in the area of PKI (email encryption, signature certificates and TLS/SSL certificates)
- Practical experience in incident management (ideally with ServiceNow)
- Confident handling of Microsoft 365
- Ability for interdisciplinary cooperation
- High level of commitment and initiative
- Very good written and spoken German and English skills
- Willingness to travel and work on-site with customers worldwide
Advantageous:
- Knowledge of database systems such as SQL, MSSQL
- Knowledge of basic electrical engineering systems
Lufthansa Systems GmbH is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.
www.lhsystems.com
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