Logistics Customer Service Specialist
What makes the ideas fly? For us – ambition, empathy, responsibility and, of course, our people.
Whether aircraft maintenance or engineering, supply chain and logistics, first year apprentice or
highly specialized professional, we all are aviationeers who think forward.
We keep you flying!
Facts
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Location
Sofia
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Employment level
Direct entry
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Function
Logistics / Materials Management
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Working time
Full time
- Handle customer requests by providing information, solutions, and alternatives within agreed time limits
- Monitor and follow up on inquiries until resolution is ensured
- Research and provide supply chain-related details such as tracking, material data, and documentation
- Coordinate with internal teams and external counterparts to resolve logistics, warehouse, and customs issues
- Escalate critical cases when necessary
- Work with LTLS digital platforms, including SAP, linX, and t/track
- Maintain a strong understanding of LTLS operations and customer needs
- Support process optimization and share best practices
- Build strong relationships through open communication
- Generate reports as needed
Free parking, Flight privileges, Canteen (subsidized by employer), Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Family days (family gets to know workplace), Flexible working hours, Mentoring, 25 Vacation Days, Medical Insurance
- A university degree in Economics, Logistics, or relevant job experience
- Proven background in customer service with a deep understanding of the
international logistics market - Proficiency in English, both written and spoken
- Proficiency in MS Office applications and general computer literacy
- Strong analytical, problem-solving, and prioritization abilities
- Politeness, adaptability to a multi-cultural environment, and a commitment to team
results - Ability to handle professional pressure
Lufthansa Technik Sofia is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Sofia has over 1200 employees. Our success is built on our people who are fundamental to our organization.
www.lufthansa-technik.com/lufthansa-technik-sofia
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