Lufthansa Group Duty Manager

Must be willing to work shifts / Onsite

Are you ready to take charge? As Duty Manager, you’ll ensure a safe, secure, and efficient ground handling operation while delivering exceptional customer service.

From overseeing smooth recoveries after irregularities to creating a warm, welcoming atmosphere—especially for premium customers—you’ll drive service excellence at every touchpoint.

Join us and make every journey seamless! 

Facts

  • Location

    Singapore

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Publishing date

    02-28-2025

  • Application deadline

    03-14-2025

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The Lufthansa Group Duty Manager is responsible for:

  • Establish relationships with premium customers and recognize top customers
  • Act as customer care ambassador if assigned by Station Manager
  • Ensure product philosophy and core values are upheld by staff
  • Conduct daily flight briefings and monitor supplier performance
  • Oversee station-related processes, fostering quality awareness and high service standards
  • Coordinate audits and ensure adherence to corrections
  • Supervise catering, baggage, and hotel processes to minimize expenses
  • Apply and maintain the Safety Management System (SMS)
  • Report operational irregularities and inform the Station Manager
  • Represent LHG towards internal and external partners
  • Ensure compliance with operator’s manuals and local agreements

 

* Participate in other duties as assigned

Change happens today!

Show your skills, grow you career and become an expert with us!

The ideal Lufthansa Group Duty Manager should meet the following requirements:

  • High school diploma/GED required
  • College degree/vocational training desirable
  • Minimum 2-3 years of work experience in ground operations required
  • Leadership experience required
  • Knowledge of airport procedures and processes required
  • Successful completion of Training in Passenger Service and Aircraft Handling (including but not limited to DCS systems) required
  • Successful completion of Leadership Training required
  • Successful completion of Management System Training (incl. Safety Management System) required
  • PC and Campus supported software including all MS Office programs as user
  • Willingness to travel
  • Manage constant time pressure & high stress levels
  • Outdoor weather conditions
  • Noise pollution
  • Must possess a legal work permit in Singapore

 

* CV/Resume required

* Company will not provide relocation assistance

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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