Maître de Lounge Zurich (100%, all genders)

Become a Maître de Lounge Zurich and be at the heart of SWISS hospitality. Lead our premium lounges, ensuring exceptional service, smooth operations, and a memorable guest experience. Join us in delivering the highest standards of hospitality and creating unforgettable moments for our valued guests.

Starting date: May 01, 2025 or upon agreement

You may apply in English or German.

Facts

  • Location

    Zürich-Airport

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Salary

    CLA

  • Publishing date

    02-28-2025

  • Application deadline

    03-12-2025

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  • Represent Swiss International Air Lines, welcoming and assisting premium guests while ensuring top service and product quality.
  • Engage with guests, gather feedback, and identify opportunities for improvement.
  • Manage relationships with operational partners to ensure seamless collaboration.
  • Act as a role model for lounge staff, providing guidance and support.
  • Oversee service levels, ensuring compliance with SLAs on customer service, food & beverage, cleanliness, and infrastructure.
  • Lead weekly operations meetings with service partners to review incidents and define improvements.
  • Implement new procedures, processes, and product enhancements.
  • Conduct training sessions for our service partners
  • Conduct quality audits, report findings, and initiate corrective actions
Contact

Diana  Munzinger

Human Resources
Swiss International Air Lines AG

E-mail address for inquiries
recruiting.services@swiss.com

Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Diversity programmes, Paid maternity and paternity leave

Video: https://player.vimeo.com/video/377755417
Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

  • Degree in hospitality management or related field, with at least two years of experience in the airline, hospitality, travel, or event management industry
  • Strong interpersonal and communication skills to engage with guests and partners
  • Exceptional customer focus, professionalism, and reliability
  • Solution-oriented mindset with a proactive approach to challenges
  • Ability to perform under pressure in a fast-paced environment
  • Leadership qualities, acting as a role model for staff and partners
  • Flexibility to work shifts, weekends, and holidays, with occasional travel
  • Professional appearance and strong etiquette, representing SWISS confidently
  • Fluent in German and English, with basic knowledge of French
  • Proficient in MS Office
  • Valid Driver’s License Required

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com
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