Lufthansa Group Duty Manager

The Duty Manager is responsible for the safe, secure, economic, punctual and customer orientated planning, performance and continual assessment of service delivery at the station during his/her shifts and assures fast recovery after irregularities. He/she creates a welcoming atmosphere at all points of customer contact.

Sounds interesting? We are looking forward to your application!

Facts

  • Location

    Malpensa Airport / Somma Lombardo (VA)

  • Employment level

    Direct entry

  • Function

    Ground Handling

  • Working time

    Full time

  • Publishing date

    02-26-2025

  • Application deadline

    03-19-2025

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During his/or her shift and dependent on the assignment focus, the Duty Manager is responsible for but not limited to:

  • Establishing relationships with premium customers and facilitating the recognition of top customers
  • Checking that the appearance and attitude of all personnel corresponds to standards
  • Conducting daily flight briefings with personnel
  • Steering, monitoring and troubleshooting all station related processes
  • Fostering quality awareness and high service attitude in daily work
  • Collaborating with the Station Manager in the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, database and reporting tools
  • Applying and maintaining the Safety Management System
  • Maintaining all local instructions and system databases
  • Supervising the adherence to and proper documentation of surveillance checks
  • Having functional authority over the LHG and supplier staff members
  • Making sure that the technical and logistical aspects of training activities are performed
  • Reporting operational irregularities according to the operator’s manuals
Take off with Lufthansa!

We are looking forward to your application!

The ideal Duty Station Manager should meet the following requirements:

  • High school diploma/GED required
  • Bachelor's/Master's degree desirable
  • Minimum 2-3 years of work experience - thereof a minimum of 1 year of demonstrated work experience in ground operations is required
  • Leadership experience required
  • Excellent written and spoken English and Italian language skills required
  • Knowledge of German language desirable
  • Industry knowledge required
    - Individual LHG operator’s specifics.
    - Other airlines.
    - Knowledge of airport procedures and processes
  • Computer skills as a user
    - PC and Campus supported software including all MS Office programs
  • Analytical skills
  • Detail oriented
  • Communication skills
  • Problem Solving
  • Quality consciousness
  • Ability to work under pressure
  • Customer orientation
  • Flexibility
  • Independence
  • Intercultural awareness
  • Interpersonal skills
  • Assessment screening
  • Willingness to travel
  • Must possess a valid driver’s license
  • Airport environment
    - Shift work / overtime
    - Constant time pressure
    - High stress levels
    - Outdoor weather conditions
    - Noise pollution

 

*Must possess a legal work permit in Italy

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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