Customer Engineering Manager

Mexico City (México)

Are you ready to soar to new heights in your career? Do you want to help us revolutionize aviation technology?

If you are passionate about delivering exceptional customer experience and love to tackle complex technical challenges, this is your chance to take off!

Facts

  • Location

    Mexico City

  • Employment level

    Direct entry

  • Function

    Engineering

  • Working time

    Full time

  • Publishing date

    02-13-2025

  • Application deadline

    03-13-2025

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Lead the way in customer-focused engineering through the following tasks, among others:

  • Define and manage technical/engineering strategy
  • Proactive technical analysis of NFF, low TSI, non-routine and define KPIs
  • Manage all technical inquiries, being the interface between the customer and LHT engineering
  • Become knowledgeable of, and translate, customer maintenance programs and requirements into LHT processes
  • Regular customer reporting (reliability, rogue, quality, warranty)
  • Prepare and lead technical review meetings with customer
  • Present LHT/LTCS (technical) improvements to customers
  • Work in/with various software systems & company E-tools to research and collect maintenance data
  • Input data in EDP systems in compliance with LHT procedures
  • Process documentation according to instructions and procedures

 

* Perform support functions and deputized duties as directed

Flight privileges, Discounts / shopping, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Education, Flex Holidays, Healthcare, Life Insurance, Paid maternity and paternity leave

Video: https://player.vimeo.com/video/845210262
Maintenance is just the beginning...

Watch our video to learn more!

Bring your expertise to a role where customers and technology meet

Lead, innovate, and transform customer engineering with us!

If you are ready to Take-Off with us, know more about the requirements:

 

 

Education

  • High school diploma/GED required
  • College degree/vocational training required
  • Bachelor's degree required

Professional experience required

  • 3-4 years Aviation MRO Engineering

Technical competencies and other prerequisites

Language

  • Fluency in English and Spanish required 
    German desirable 

Industry knowledge required

  • Component/System Engineering
  • Sales/Customer Service (MRO)
  • General Airworthiness Authority knowledge
  • Air Carrier Maintenance Programs (CAMP)

Computer skills

  • MS Office & SAP as user

Personal competences

  • Excellent analytical skills
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent quality consciousness
  • Excellent customer service

Environmental influences or other encumbrances

  • Willingness to travel
  • Manage constant time pressure & high stress levels

 


* CV/ Resume required

* Must possess a legal work permit in Mexico

* Company may provide relocation assistance

* Hybrid Model (Remotely & Onsite)

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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