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Intern Digital Product Experience & User Research (80 - 100%) - Hybrid Work
You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt am Main.
Facts
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Location
Frankfurt / Main
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Employment level
University internship
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Function
Product Management
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Working time
Full-time or part-time
As an Intern Digital Product Experience & User Research, I play a key role in supporting the Digital Hangar’s research efforts by managing the local User Research Lab, ensuring everything runs smoothly from start to finish. Besides this I support the Product Domain team in a variety of tasks.
- I will manage our on-site user research lab, allowing our 50+ product teams to get the best insights. This includes managing the research schedule, making sure everything runs smoothly from recruiting participants to wrapping up data collection.
- In collaboration with the product teams I invite participants to research sessions, following all the established protocols and ensure a good documentation for all stakeholders
- Additionally I support with setting up equipment, ensuring software works perfectly, and keeping the environment comfortable and professional.
- I support our researchers during sessions and provide logistical help, take detailed notes, and be their right-hand person.
- I also support the Product Domain management team in coordination & analysis taks.
Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Mentoring, Fitness studio / sports facilities / company football etc., Free snacks / drinks
- I am pragmatic and interested in improving the digital experience for the Lufthansa Group.
- Currently enrolled in a Bachelor's or Master's degree program in Research, Psychology, Human-Computer Interaction (HCI), Business Administration, Design, Journalism or a related field
- Basic understanding of user research methodologies (e.g., interviews, surveys, usability testing) is a plus
- I'm an organizational whiz with a keen eye for detail. Nothing gets past me!
- I will be enrolled during the whole period of the working student contract
- I am able to use my strong communication skills to ensure effective, open and trusting communication
- Structured way of working, team skills and strong organizational skills
- Good knowledge of Microsoft Office
- Very good command of German and English language
Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
www.digitalhangar.aeroTeilen über Ihren Social Media Account
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