Lead Office Agent

Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team?

If so, come and see what we have to offer!

Facts

  • Location

    Jamaica (NY)

  • Employment level

    Direct entry

  • Function

    Logistics / Cargo

  • Working time

    Full time

  • Salary

    Salary Range: ($27.50 - $32.00 USD per hour)

  • Publishing date

    01-31-2025

  • Application deadline

    02-14-2025

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The main tasks of the Lead Office Agent include, among others:

  • Documentary Acceptances
  • Shipment Data Capture
  • Prioritization of Export Build-up and Import Breakdown
  • Preparation of Export and Import documentation (Manifest, AWBs)
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Preparation NOTOC
  • Close out flight
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Customer contact (Notify customer)
  • Hand over AWB and Docs to customer
  • Debit charges
  • Assists the Cargo Supervisor in monitoring the Office Agent Junior
  • Provides feedback to Office Supervisor
  • Provides Support to Office Agent
  • Provide oversight and training to new agents working in the office
  • Participates in staff briefings

 

* Perform all other duties assigned or delegated by supervisors

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Are you ready to Take-off with us? Know more about the requirements below:

  • High school diploma/GED required
  • 2-3 years of experience in warehouse handling desirable
  • Fluency in English language required
  • Qualification according to CHM / GOM required
  • Proficiency in MS Office as user
  • Strong detail oriented
  • Strong communication skills
  • Strong problem solving
  • Strong quality consciousness
  • Strong productivity driven
  • Strong reasoning ability
  • Strong safety and security
  • Strong conflict management skills
  • Excellent customer orientation
  • Excellent customer service
  • Excellent commitment
  • Excellent teamwork
  • Must possess a legal work permit in the U.S. 

 

* CV/ Resume required

* Company will not provide relocation assistance

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

www.lufthansa-cargo.de
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