Customer Service Support MRO

Hybrid Model (remotely & onsite)

Join our team and take flight with us!

Be the backbone of smooth operations by managing the administrative side of aircraft components—ensuring excellence in customer service every step of the way!

Discover what is beyond your limit! Be part of Lufthansa Technik Component Services!

Facts

  • Location

    Tulsa (OK)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    01-30-2025

  • Application deadline

    02-13-2025

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Your tasks as Customer Service Support MRO may include, among others:

  • Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
  • Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
  • Detect and invoice cases of mishandling, modification, and scrap
  • Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
  • Proactively work to resolve claims and discrepancies as they occur
  • Responsible for correct cost booking and in time invoicing
  • Monitor customer orders, adhering to contracted rates and services
  • Initiate, coordinate and track shipments in cooperation with LTL
  • Process documentation according to instruction and procedures

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

To excel in this role, you will need a combination of the following qualifications: 

  • High school diploma/GED desirable
  • Bachelor’s degree desirable
  • 1-2 years of experience in MRO Customer Service required
  • Fluency in English language required
  • German and Spanish language desirable
  • Knowledge in MRO Customer Service desirable
  • SAP skills desirable
  • CSS Training or equivalent OJT desirable
  • MS Office skills as user
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent quality consciousness
  • Excellent productivity driven
  • Excellent customer service
  • Excellent commitment
  • Excellent flexibility
  • Excellent intercultural awareness
  • Excellent reliability
  • Excellent responsibility
  • Excellent teamwork
  • Willingness to travel
  • Manage constant time pressure
  • Manage high stress levels
  • Must possess permit to work in the U.S.

 

* CV/Resume required

* Company will not provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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