Application Operation Responsible (100%, all genders)

Are you passionate about the airline business, IT Operations and strive to continuously develop yourself?

Then join our team. IT Operations is the backbone of our IT organization in a complex airline environment. 

Starting date: April 01, 2025 or upon agreement

You may apply in English or German.

Facts

  • Location

    Zürich/Kloten

  • Employment level

    Direct entry

  • Function

    IT

  • Working time

    Full time

  • Salary

    CLA

  • Publishing date

    01-24-2025

  • Application deadline

    02-04-2025

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Your new team provides reliable, secure and customer centric IT Operations. Coordination and steering will be one of your main tasks when operating your application portfolio. Delegation and escalation are sometimes required to drive things forward and solve issues.

Your main tasks are:

  • Keep overview of systems, processes, and infrastructure in a multi-provider setup.
  • Look for continuous improvement.
  • Anticipate and track operational risks and provide solutions.
  • Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.
  • Collaborate and consult in projects with focus on ITCM, observability, and a smooth transition into operations.
  • Perform administrative tasks like costs control and manage contracts, SLAs, and KPIs.
  • Establish and maintain relationships with internal business users and external providers.
  • Keep current with industry regulations and emerging technologies.
  • Multiple one-week on-call shifts distributed across the year.
Contact

Levi Wisler

Human Resources
Swiss International Air Lines AG

E-mail address for inquiries
recruiting.services@swiss.com

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Video: https://player.vimeo.com/video/377755417
Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

You are an experienced operations professional who is used to manage and coordinate. Your enthusiasm and skills will be an essential contribution to our journey towards an even higher IT Operations maturity level.

  • Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience. 
  • Solid know-how and experience in basic infrastructure, client/server technologies, databases, webservices, Windows Services, Cloud and IT Security.
  • Basic know-how and experience in observability.
  • Very good analytical and problem-solving skills.
  • Fluent in English, German is an advantage.
  • Good communication skills.
  • Flexible, able to work independently and under pressure.
  • ITIL V3 or V4 foundation.
  • Strong team player.

For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com
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