Account Manager

Hybrid Model (remotely & in the office)

The Landing Gear MRO Account Manager oversees customer contracts, manages relationships, and ensures contract compliance. Key duties include monitoring contracts, setting targets, initiating amendments, renegotiations, driving profitability, resolving disputes, handling escalations, analyzing KPIs, organizing meetings, and recommending improvements for profitability and teamwork

Facts

  • Location

    London

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Salary

    From £36,532.35

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Contract Management:

  • Manage Customer MRO contracts and serve as primary contact for inquiries
  • Recalculate long-term MRO contracts and set performance targets
  • Initiate changes, lead negotiations
  • Resolve disputes

Commercial Management:

  • Make commercial decisions
  • Create business quotes and focus on upselling
  • Influence and sell MRO solutions to drive profitability
  • Approve invoices and ensure revenue targets are met

Customer Relationship Management:

  • Handle customer escalations and ensure timely issue resolution
  • Serve as a Customer Ambassador to maintain high satisfaction levels

Performance Reporting:

  • Analyze contractual KPIs and review performance measures
  • Organize performance reports and meetings
  • Provide detailed insights and recommendations

Profitability and Continuous Improvement:

  • Increase contract profitability and meet financial targets
  • Continuously improve the Landing Gear MRO product

Team Leadership:

  • Mentor and support team members
  • Foster a collaborative team environment

All duties must comply with Safety and Environmental Regulations and Company Procedures.

Video: https://player.vimeo.com/video/739931360
Join our team of professionals in a dynamic working environment

Located in west London close to Heathrow, we are conveniently situated on the new Central Elizabeth line, which connects east and west London by rail. With its prime location, why not apply today and help further build and become part of our highly successful brand in this challenging market.

The ideal Candidate should meet the following requirements:

  • Bachelor's degree in Business, Engineering, Aviation Management, or related field
  • Experience in MRO account management, preferably in aerospace or aviation Knowledge of MRO contracts, financial performance, and customer satisfaction metrics
  • Excellent negotiation, conflict resolution, and communication skills
  • Informed commercial decision-making within limits
  • Proficient in performance report analysis and Microsoft Office Suite
  • Strong customer relationship management and continuous improvement
  • Multi-tasking, consultative selling, and strategic thinking abilities
  • Exceptional organisational and time management skills
  • Customer-centric, adaptable, and collaborative team player
  • Corporate/commercial awareness for face-to-face interactions
  • Competent under pressure, meeting deadlines, and problem-solving
  • Flexible and culturally aware with innovative management skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the UK.

About Lufthansa Technik Landing Gear Services UK

Lufthansa Technik Landing Gear Services is part of the Lufthansa Technik Group - the world's leading provider of maintenance, repair and overhaul services as well as modifications to the civil aviation industry. With tailor-made maintenance programs and advanced repair techniques, we ensure the reliability and availability of our customers' aircraft fleets. We are independent of aircraft manufacturers and licensed internationally as a repair, manufacturing and development organization. With more than 26,000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers a full range of services in the fields of maintenance, overhaul, component support, engines, landing gears, VIP services, innovation and digital fleet solutions to around 800 customers worldwide. Lufthansa Technik Landing Gear Services is located in London and has over 300 employees. Our success is built on our people who are fundamental to our organization.

www.ltlgs.com
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Lufthansa Group
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