Duty Manager

Must be willing to work shifts

Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.

From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!

Facts

  • Location

    Bogota

  • Employment level

    Direct entry

  • Function

    Airport Staff

  • Working time

    Full time

  • Publishing date

    01-23-2025

  • Application deadline

    02-06-2025

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The Duty Manager is responsible for:

  • Build relationships with premium customers and enhance top customer recognition
  • Act as Customer Care Ambassador
  • Ensure staff embody carrier values and provide personalized service
  • Verify staff appearance and attitude meet standards
  • Conduct daily briefings (where feasible) and oversee frontline operations
  • Manage station processes (e.g., flight editing, crew dispos, special interests)
  • Support alternate airport handling and mitigate conflicts (with Station Manager)
  • Promote quality awareness and address service shortcomings
  • Assist Station Manager with organization, audits, and process optimization
  • Apply Safety Management System standards and promote a safety culture
  • Report irregularities, collaborate with authorities, and ensure clear passenger communication


* Participate in other duties as assigned

Come and join the fascinating airline industry!

Join our growing team of professionals in a dynamic working environment!

The ideal Duty Manager should meet the following requirements:

  • High school diploma/GED required
  • Bachelor's degree desirable
  • Minimum 2-3 years of work experience thereof a minimum of 1 year of demonstrated work experience in ground operations is required
  • Leadership experience desired
  • Fluency in English and Spanish language required
  • Knowledge of airport procedures and processes
  • PC and aviation specific supported software
  • Tools including all MS Office programs
  • Mange constant time pressure
  • Mange high stress levels
  • Willingness to work in outdoor environments
  • Tolerance for working in noisy environments
  • Excellent detail oriented
  • Excellent responsibility
  • Willingness to travel
  • Must possess a valid driver’s license
  • A psychological assessment may be required
  • Must possess a legal work permit in Colombia

 

* CV/Resume required

* Company will not provide relocation assistance

 

 

 

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

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