Process and Project Manager Ground Experience

Hybrid Model (Remotely & Onsite)

Are you ready to ensure safe, seamless, and cost-efficient Ground Experience, shaping exceptional customer experiences along the way? As our Process and Project Manager Ground Experience, you'll be the driving force behind operational excellence, supporting regional teams, steering critical processes, and delivering results that truly take off.

Join us and make every landing a success! Apply now!

Facts

  • Location

    New York (NY)

  • Employment level

    Direct entry

  • Function

    Process Management

  • Working time

    Full time

  • Salary

    Salary range: $7,690 - $10,000 per month

  • Publishing date

    01-17-2025

  • Application deadline

    02-07-2025

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Your main tasks include, among others:

  • Launch and enhance ground operation processes at stations
  • Analyze process weaknesses, adapt regulations, and provide feedback to process architects
  • Organize lean activities and lead/support structural and procedural projects
  • Conduct field visits, identify gaps, prepare measures, and monitor execution
  • Streamline communication and coordinate training to ensure process expertise
  • Steer stations during disruptions and provide second-level frontline support
  • Optimize station revenue and costs, support procurement, and provider negotiations
  • Ensure safe, reliable, customer-oriented, and cost-efficient ground operations
  • Quality monitoring of data set for the region, reflecting commercial and operational aspects and service excellence

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

To thrive in this role, we value a combination of the following requirements:

  • Bachelor’s degree or or equivalent required
  • Work experience in analyzing and reporting cost and quality KPI’s
  • Fluency in English language required; German is a plus
  • Knowledge of aviation business, station processes and station interfaces. Ground operations expertise is an asset
  • Proven experience in multiple airline functional areas; strong industry acumen
  • Advanced knowledge of Microsoft Office, especially Excel & PowerPoint
  • Quick thinker with strong conceptual, organizational, and operational skills
  • Effective communicator across all levels; skilled in managing multiple projects and tasks
  • Critical thinker, problem-solver, flexible, and adaptive
  • Must possess a legal work permit in the U.S.
  • Willingness to travel

 

* CV/Resume required

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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