Process and Performance Manager Broker Management

Hybrid Model (remotely & onsite)

Ready to make an impact? Join us as a Customs Expert and become the driving force behind optimizing processes, boosting performance, and streamlining communication across departments.

Be the go-to expert for Import of Record and Broker coordination, ensuring flawless collaboration and shaping the future of customs management. Your expertise can make all the difference—apply now and lead the way!

Facts

  • Location

    Uniondale (NY)

  • Employment level

    Direct entry

  • Function

    Process Management

  • Working time

    Full time

  • Salary

    $6,420 - $10,800 USD per month

  • Publishing date

    01-10-2025

  • Application deadline

    02-07-2025

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As the Process and Performance Manager Broker Management, you will perform the following duties: 

  • Oversee all processes related to outside brokerage services within AMERICAS
  • Work to improve processes and drive efficiency whether handled locally or on the corporate level
  • Work with process management persons or departments within the company regarding cross-functional subjects
  • Provide support to operations especially regarding interfaces between transportation and broker processes
  • Liaison with relevant IT departments
  • Business ownership of IT applications to decide on requirements for necessary developments aimed at ensuring high-quality compatibility of data
  • Describe customs regulations and ensure mapping in the internal process documentation tool (ProX), including linking with the relevant logistics processes

 

* All other duties as assigned or required

15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days, Flight benefits

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

To excel in this role, you will need a combination of the following qualifications: 

  • High school diploma/GED required
  • Bachelor’s degree desirable
  • Master's degree desirable
  • Fluency in English language required
  • German language desirable
  • Basic knowledge of Aviation Logistics, Transportation, Import/Export, Supply Chain
  • ProX Academy, Process Management, Performance Management, Power BI, Tableau
  • MS Excel, MS Visio, Qualitative and Quantitative Analytics, Word & PowerPoint, SAP, Power BI
  • Excellent analytical skills
  • Excellent detail oriented
  • Excellent communication skills
  • Excellent problem solving
  • Excellent productivity driven
  • Excellent adaptability
  • Excellent change management
  • Excellent conflict management skills
  • Excellent commitment
  • Excellent corporate awareness
  • Excellent initiative
  • Willingness to travel
  • Airport environment
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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Lufthansa Group
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