Team Lead Customer Service Automotive (m/f/diverse)

Drive change, inspire excellence – Lead our customer service team to the next level!

Facts

  • Location

    Neu-Isenburg

  • Employment level

    Direct entry

  • Function

    Logistics / Cargo

  • Working time

    Full time

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As a Customer Service Team Lead, you will drive exceptional customer experiences and team success. Your key responsibilities include developing and improving service procedures, policies, and standards to ensure competitiveness and excellence.

  • Develop and continuously improve service procedures, policies and standards
  • Actively manage competitiveness of service, analyze statistical reports and take data-driven decisions
  • Set clear customer service mission and deploy t:m group vision, strategy and values to team
  • Represent the customer service within meetings and commercial events; strive to improve the customer service experience by winning and retaining engaged loyal customers and therefore facilitate growth
  • Collaborate in continuous internal process improvement and documentation
  • Perform other tasks and/ or projects, as assigned
  • Lead and mentor a team of professionals, providing guidance and support to achieve business objectives (both functional and disciplinary leadership)
Contact

Olga Dieser

Senior HR Consultant
time:matters GmbH

E-mail address for inquiries
your.career@time-matters.com

Profit sharing / LVV (bonus), Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, bike leasing, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Doctor‘s office, Free snacks / drinks, EGYM WellPass

Video: https://player.vimeo.com/video/1001972529
...what if, is what we do when time:matters!

At time:matters, we embrace challenges and turn "what ifs" into real solutions.Innovation, speed, and reliability drive everything we do, enabling us to deliver tailored logistics solutions when it truly matters.

Whether it's solving the impossible or meeting critical deadlines, we thrive on making the extraordinary happen. For us, "what if" isn't a question—it's our mission.

Where creativity and teamwork come together

At our company, creativity and teamwork go hand in hand, driving solutions that inspire and deliver results. Together, we turn ideas into reality and challenges into opportunities—because the best outcomes are born from collaboration and shared vision.

  • Vocational training & 6 years or Bachelor & 3 years or Master & 1 years
  • Thereof ideally at least 2 years functional or disciplinary leadership experience
  • Excellent organizational skills with the ability to prioritize multiple responsibilities
  • Strong intercultural skills
  • Abilty to lead and work in a matrix setup
  • Excellent verbal & written communication skills (English & German)
  • Computer literate (i.e. MS Office and relevant software)
  • Comfortable with business travel (also on short notice)
  • Severely disabled applicants with equal aptitude are given perferential treatment
About time:matters GmbH

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

www.time-matters.com
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Lufthansa Group
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