Head of Operations (m/f/d)

We enable truly borderless e-commerce logistics.

Facts

  • Location

    Frankfurt / Main

  • Employment level

    Direct entry

  • Function

    Logistics / Cargo

  • Working time

    Full time

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We continue to grow and are looking for a new member to strengthen our Management Team. We are hiring a Head of Operations (m/f/d) for our headquarters at Frankfurt international airport in Frankfurt am Main.

  • Develop and execute operations strategy that aligns with business goals.
  • Design and implement physical & digital processes to improve productivity, enhance quality and delivers on our customer promises.
  • Lead, mentor, and scale an international team of operations professionals across logistics, warehousing, and customer service.
  • Build, drive and maintain strong relationships with logistics partners, vendors, and suppliers, while ensuring adherence to operational standards and KPIs
  • Establish KPIs to monitor, report, and improve operational efficiency, customer satisfaction, and on-time delivery rates.
  • Drive continuous improvement initiatives to improve performance, reduce lead times and lower handling costs. 
  • Ensure workplace safety as well as customs & supply chain compliance.
Contact
E-mail address for inquiries
jobs@heyworld.com

Free parking, Flight privileges, Jobticket / Subsidized public transport, Business cell phone / ipad, bike leasing, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Mentoring, Free snacks / drinks, 27 days of annual vacation

#EnablingGlobalEcommerce

Our mission is to orchestrate fast and cost-efficient end-to-end global networks that simply work. For e-tailers shipping 100 parcels or 100 tons, we make the world one marketplace.

  • Vocational training or a Bachelor/ Master’s degree in logistics or a similar field
  • At least 8 years of experience in aviation, air cargo, or logistics, including a proven track record in leadership roles.
  • Demonstrated success in process design, management, and optimization - Six Sigma certification is a strong advantage.
  • Ability to work independently, collaboratively, and proactively within a fast-paced environment, with a strong hands-on mentality.
  • Skilled in using eCommerce platforms and logistics software; tech-savvy with a quick adaptability to new tools and technologies.
  • Advanced skills in analytical tools, especially Microsoft Excel and statistical software.
  • Fluent in German (C2) and English (C1).
About heyworld GmbH

heyworld GmbH is a young and innovative logistics company that overcomes boundaries in global e-commerce with its shipping solutions. As a digital start-up in the global Lufthansa Cargo Group, we ensure optimal transit and turnaround times for our customers' shipments. Together with our partners, we can transport parcels to over 300 destinations worldwide every day. We connect airfreight with the last mile and solve logistical challenges in an uncomplicated and reliable way.

https://heyworld.com
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Lufthansa Group
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