Customer Service Manager

Take the lead in mastering material management and driving commercial execution at the item level. Ensure seamless operational customer support while acting as a trusted consultant, guiding customers in all aspects of material and customer management to achieve mutual success and satisfaction!

We rely on creative thinking and innovation! Be part of Lufthansa Technik!

Facts

  • Location

    Montreal, QC

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    11-20-2024

  • Application deadline

    12-11-2024

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Your main tasks include, among others:

  • Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness
  • Identifies and manages revenue opportunities within his/her scope of responsibilities. Realizes cross- and up-selling potential
  • Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
  • Independently develop, document and implement work procedures
  • Responsible for first escalation level for process related issues
  • Monitor and support performance level reporting
  • Responsible for correct cost booking and in time invoicing
  • Customer complaint management (pro-actively...)

 

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves. 

Fly your career with us!

Apply now and embark on an incredible journey in aviation excellence!

If you want to be the next Customer Service Manager, you must fulfill the following requirements:

  • High school diploma/GED required
  • College degree/vocational training desirable
  • Bachelor’s degree desirable
  • 2+ years of experience in MRO / Supply Customer Service required
  • Fluency in English language required
  • German and French language desirable
  • Knowledge in MRO Customer Service / repairs management required
  • Knowledge in SAP, MAX, CSM Training or equivalent OTJ desirable
  • MS Office skills as user
  • Excellent ability to work under pressure
  • Strong adaptability
  • Excellent flexibility
  • Excellent cost consciousness
  • Excellent communication skills
  • Excellent customer service
  • Excellent negotiating skills
  • Responsible of budget: costs and revenue
  • Responsible for and influences up to USD 50.000
  • Willingness to travel
  • Must possess permit to work in Canada

 

* CV/Resume required

* Company may provide relocation assistance

About Lufthansa Technik AG

Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.

The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.

www.lufthansa-technik.de
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