USM Customer Engineering Manager

Hybrid model (remotely & onsite)

Are you ready to drive the growth of USM Trade by supporting sales, procurement initiatives, and assessing trade opportunities? Enhance customer satisfaction through proactive technical analysis, quality assurance, and expert asset management support.

If this sounds like the perfect fit, we'd love to have you on our team! Explore what we have to offer!

Facts

  • Location

    Miami Lakes (FL)

  • Employment level

    Direct entry

  • Function

    Aircraft / Industrial Engineering

  • Working time

    Full time

  • Publishing date

    11-19-2024

  • Application deadline

    12-10-2024

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As the USM Customer Engineering Manager, you will perform the following duties:

  • Investigate modification costs and potential opportunities for value increase
  • Analyze retrofit initiatives and develop strategic purchasing and inventory proposals
  • Oversee interchangeability issues and address value discrepancies in inventory
  • Facilitate technical clarifications with teardown providers and vendors, addressing issues like mishandling and guaranteed repairable BER limits
  • Define and maintain a technical portfolio tailored to the customer base, considering PMA, DER, and maintenance scopes
  • Assess customer requirements, such as United’s ECRA, and develop corresponding inventory strategies
  • Oversee and clarify documentation requirements, including B2B, commercial trace and certification standards
  • Provide technical expertise and support

 

* Other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

If you want to be the next USM Customer Engineering Manager, you must fulfill the following requirements:

  • High school diploma/GED desirable
  • College degree/vocational training desirable
  • Bachelor’s degree desirable
  • 3-4 years of experience in Aviation MRO Engineering
  • Fluency in English language required
  • German language desirable
  • Knowledge desirable in component/System Engineering; Sales/Customer Service (MRO)
  • Computer literate skills in MS Office and SAP R3
  • Excellent ability to work under pressure
  • Strong adaptability
  • Excellent analytical skills
  • Strong business sense
  • Strong cost consciousness
  • Excellent detail oriented
  • Strong innovation
  • Excellent communication skills
  • Assessment screening
  • Willingness to travel

 

* CV/ Resume and Cover Letter required

* Company may provide relocation assistance

About Lufthansa Technik Component Services LLC.

Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.

www.lufthansa-technik.de
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