Customer Service Manager Americas

Hybrid Model (remotely & onsite)

Join Swiss WorldCargo as our Manager, Customer Service Americas, and lead a dynamic team in delivering seamless, high-quality experiences across diverse markets! Drive innovation, foster collaboration, and shape a unified strategy that ensures customer satisfaction!

Ready to lead the way in customer service excellence? Apply today and help shape the future of air cargo logistics!

Facts

  • Location

    Chicago (IL)

  • Employment level

    Direct entry

  • Function

    Customer service

  • Working time

    Full time

  • Publishing date

    11-19-2024

  • Application deadline

    12-17-2024

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As the Customer Service Manager Americas, you will perform the following duties:

  • Establish and implement unified standards to deliver high-quality service across the Americas
  • Oversee and mentor virtual teams, fostering collaboration and efficiency
  • Distribute tasks effectively to ensure continuity and fast resolution times
  • Harmonize customer service operations across markets to ensure consistency
  • Analyze KPIs to enhance service quality and meet targets
  • Drive service innovation through customer feedback and training programs
  • Leverage tools to streamline workflows and improve service delivery

 

* Perform all other duties assigned or delegated by supervisors

Contact

Recruitment Team 

E-mail address for inquiries
recruitment.mex@dlh.de

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way. 

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

The ideal Customer Service Manager Americas  must fulfill the following requirements:

  • Bachelor’s degree in Business Administration or related field
  • 10+ years in air cargo or logistics, with 8+ years in leadership roles
  • Proven success managing geographically distributed teams
  • Expertise in standardizing processes across regions
  • Strong leadership, communication, and problem-solving abilities
  • Familiarity with CRM systems and other service platforms
  • Analytical mindset and a focus on data-driven decision-making

 

* CV/ Resume and Cover Letter required

* Company will provide relocation assistance

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

www.swiss.com
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