Head of Solution Group Customer Experience (Associate Partner) (m/f/d)

If you're driven by customer experience, digital innovation, and leadership, this is your chance to shape the future with an outstanding team!

You will be leading our Competence Center “Customer Experience“ with responsibility for creating and offering tailored consultancy services and you will be working in international as well as Lufthansa Group projects,leveraging expertise in consulting/project management, aviation, sales and leadership. Furthermore, you ensure the development of your Solution Group members. 

 

Facts

  • Location

    Frankfurt / Main

  • Employment level

    Direct entry

  • Function

    Consulting

  • Working time

    Full time

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You will acquire projects for your own Solution Group – including developing proposals, supporting contract negotiations and sales pitches with the Head of Market. 

Your responsibilities will include, but not be limited to...

  • Leading the Solution Group “Customer Experience” as functional superior, including budget-responsibility and knowledge management
  • Supporting the Head of Market in sales activities, leading proposal preparation and sales pitches
  • Working in projects as an expert; possibly as Project Manager
  • Identifying and independently following up trends and needs for new and customized services, steering the creation of tailored consultancy services, problem solutions, lessons learned and content for training, marketing/ sales, articles and proposals
  • Representing Lufthansa Consulting to our customers, government bodies and institutions and participation in trade fairs and conferences
  • Active participation in the work of corporate functions such as recruiting, internal corporate and overarching issues
Contact

Antje Grösser

Manager Talent Acquisition
Lufthansa Consulting GmbH

E-mail address for inquiries
antje.groesser@lhconsulting.com

Old-age provision / employee retirement, Financial consulting / social counseling, Profit sharing / LVV (bonus), Free parking, Lufthansa shares, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Free snacks / drinks

Lufthansa Consulting - your career runway

We offer an engaging and collegial working atmosphere where team spirit and integrity form the basis of our success.

Who we are looking for....

We are looking for a strategic thinking, entrepreneurial acting and innovative personality with high result orientation and vision, who fits into our motivated team in Frankfurt!

In addition to your field of expertise, you will need extensive experience in consulting/project management and aviation as well as in sales and leadership.

  • Completed studies at a university /university of Applied Sciences in economics or equivalent degree 
  • Profound experience in consultancy/project management and aviation industry with extensive knowledge in the fields of Customer Experience Management and Digitalization
  • Broad method and process know-how; several years of professional experience in customer relationship management and leadership capabilities gained as project manager
  • Strong project management experience and excellent knowledge of project control and management
  • Significantly developed analytical skills, structured and pragmatic approach and ability of abstract thinking
  • Broad work experience abroad, enthusiasm and ability for intensive business travel worldwide
  • Very good communication and presentation skills in English and German
About Lufthansa Consulting GmbH

Lufthansa Consulting is one of the leading management consultancies in the aviation industry. At our office our international staff work in interdisciplinary teams to develop and implement solutions with our clients. We offer an engaging and collegial working atmosphere where team spirit and integrity form the basis of our success. Right from the beginning our employees have the chance to take responsibility for challenging tasks and interesting projects. We are fortunate to combine the resources of a large aviation group with the spirit and the flexibility of a mid-size company. Our clients from the Lufthansa Group and our international clients from airline and airport related industries trust our distinctive specialist expertise combined with profound methodological know-how. Our consultancy services support clients in establishing new aviation businesses and securing and strengthening their competitive position. In 2024, Lufthansa Consulting was ranked amongst the top consulting firms in Germany for the nineth time in a row, according to the industry survey of the country's renowned business magazine "brand eins".

www.lhconsulting.com
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