Lufthansa Group Station Manager

EVN Station Manager with a working location in EVN and remote responsibility for TBS Station Manager

Are you a detail-oriented, customer-focused leader with a passion for safety and efficiency? We are seeking a Station Manager to oversee all aspects of ground handling operations at our station.

The ideal candidate will ensure a warm and welcoming atmosphere for all customers, with a focus on premium service. If you have a commitment to safety, security, and customer satisfaction, apply now!

Facts

  • Location

    Yerevan

  • Employment level

    Direct entry

  • Function

    Ground Handling

  • Working time

    Full time

  • Publishing date

    10-14-2024

  • Application deadline

    11-03-2024

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The Station Manager's main tasks are:

  • Build strong relationships with premium customers, recognizing top clients
  • Assign customer care ambassadors per station and shift to enhance service
  • Ensure staff embrace core values and offer personalized service
  • Support central product development and lead projects as needed
  • Monitor personnel standards, ensuring appearance and attitude align with expectations
  • Oversee operational performance, implement local procedures, and manage on-time targets
  • Drive safety, security, and quality standards, ensuring all training meets high standards
  • Conduct quality reviews, address provider shortcomings, and ensure KPIs are met
  • Manage station organization, including budgeting, cost control, and contract negotiations
  • Develop and document emergency response plans and maintain regulatory compliance
  • Lead, develop, and assess personnel, ensuring effective staffing and shift planning
  • Maintain clear communication with customers, stakeholders, and LHG management

 

Video: https://player.vimeo.com/video/813258490
Join our team as a Station Manager, where you’ll play a vital role in elevating customer experiences and setting the standard for premium service.

In this position, you’ll build strong relationships with top clients, lead a dedicated customer care team, and ensure that every team member embodies our core values. If you're passionate about customer service and leadership, apply today to make a real impact!

The ideal candidate should meet the following requirements:

  • Bachelor’s degree (or 5-7 years of relevant experience in Ground Operations)
  • 3-5 years in ground operations with proven leadership experience
  • Strong English communication skills; German or Armenian skills are a plus
  • In-depth knowledge of the airline industry, including LHG operator specifics, airport procedures, and partner protocols
  • Proficiency in MS Office and airline-specific software
  • Analytical mindset with sound decision-making skills
  • Commitment to safety, security, and excellence in customer service
  • Creative problem-solving with a focus on process improvement
  • Strong collaboration, adaptability, and change management skills
  • Reliable, accountable, and deadline-driven
  • Customer-oriented with a focus on quality service
  • Valid driver’s license, flexibility for shift work and overtime, and willingness to travel

 

Company will provide relocation assistance.

 

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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Lufthansa Group
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