Duty Manager

The Duty Manager is responsible for the safe, secure, economic, punctual and customer orientated planning, performance and continual assessment of service delivery at the station during his/her shifts and assures fast recovery after irregularities.

Apply now for the career path full of interaction with key customers, business partners and never-ending learning!

Facts

  • Location

    Dulles (VA)

  • Employment level

    Direct entry

  • Function

    Airport Staff, Ground Handling

  • Working time

    Full time

  • Publishing date

    10-07-2024

  • Application deadline

    10-21-2024

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As the Duty Manager, you will perform the following duties:

  • Establishing relationships with premium customers and facilitating the recognition of top customers (LHG in discussion)
  • Acting as customer care ambassador if assigned by Station Manager
  • Making sure that the product philosophy and core values are known and lived by all internal and external members of staff and that personalized service concepts are intensified
  • Checking that the appearance and attitude of all personnel corresponds to standards
  • Conducting daily flight briefings with personnel where feasible
  • Being present frontline, wearing a LHG uniform, and monitoring performance of all suppliers involved
  • Collaborating with the Station Manager in the general organization of the station

 

* Takeover of additional tasks when is required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

The ideal Duty Manager, must fulfill the following requirements:

  • High school diploma/GED required
  • College degree/vocational training desirable
  • Minimum 2-3 years of work experience - thereof a minimum of 1 year of demonstrated work experience in ground operations is required
  • Leadership experience required
  • Fluency in English language required
  • German and other language desirable
  • Knowledge of airport procedures and processes required
  • PC and Campus supported software including all MS Office programs as user
  • Excellent professionalism
  • Excellent reliability
  • Excellent responsibility
  • Excellent teamwork
  • Excellent acting with integrity
  • Willingness to travel
  • Must possess a valid driver’s license
  • Must be willing to work shifts
  • Must possess a legal work permit in the U.S.

 

* CV/Resume required

* Company may provide relocation assistance

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.

www.lufthansa.com
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Lufthansa Group
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